My wife and I would like to thank you and 101 Mobility for your excellent service and product at a very competitive price. We are both very happy with the end result. Please extend my thanks as well to the two fine young men who performed the installation today.
September 9, 2018
Honest opinion about what we needed. More interested in us and our needs than making a profit.
From the time I called for assistance everyone was friendly, courteous and understanding. Jason (the tech providing support) was friendly and very professional. Was on time and provided quality services and provided information concerning the problem and what needed to be done to correct it.
Am so thankful that we can rent a pool lift for my husband so he too can enjoy the pool in summer. Also, there is one that is small enough for us to be able to maneuver the wheel chair around for him to get into the pool lift.
It works very well. The two men who installed our unit did a very nice job of installing the chairlift. They cleaned up all the debris from drilling through our slate floors and did not leave our home until they were positive it was all working perfectly.
We had an excellent experience from start to finish!!! Annette was wonderful in helping us to choose the stair lift that was right for us. The installation was fast and neat, thanks to Jonathan!! Larry, the owner of 101 Mobility, went above and beyond to ensure that we had great service and fulfilled our requests almost instantaneously!! Thank you all!!! Lesa H.
So I’m writing this statement prematurely due to them not done with my project yet.
From the first call I placed to 101 speaking with Robin and explaining the issues I was having and that I needed help solving it. Robin took all my info down and had an appointment for a tech to come look at my issue. 2 days later tech arrives clean cut in a professional appearance with his tools. I escorted him to my pool area and he began to diagnose my issue by eliminating possibles along the way. He called Robin and got me a rough quote and ordered the 2 parts that I needed. Next day Robin sent invoice via email, I called her and paid in full without job being completed. I as a business manager never pay in full until job is completed but the customer service that Robin showed and the tech demonstrated I felt I would not have to worry about it at all. On a scale 1 to 10 with 10 being the best possible score “they broke the scale” 10+.
This is the first time I have worked with 101 mobility
Great job love ya’ll
I am fully satisfied with my stair lift. I have used several times daily and with only one exception, I am completely satisfied with the service that was given when I did have a problem.
The only thing I had to wait for the faulty part to be shipped in. But that was not your fault.
Many alternatives to meet customer needs; a great sales team to help identify needs and solutions; and an installation technician who did a great job and helped me fully understand how to operate our lift.
The local team, including Larry, Annette, Robin, and Bill all did a great job in helping bring our project to completion. Their dedication to quality and exemplary customer service are truly appreciated. Thanks, guys, I look forward to working with you again in the future.
[NAME REMOVED], President
Bella Arte Builders
Product was warranty but service was excellent the two technicians were friendly,informative and tried to get a defective lift for my wheelchair working ended up replacing with new lift but would definitely recommend to anyone
Super service. Annette was phenomenal. She came to measure and suggest the best solution for my situation on Monday after Thanksgiving. She called me at home in Olympia, Wa to discuss the options the next day. I asked about installation as I needed to have it in before my arrival on Saturday. She said they would try the best they could.
I called back that afternoon and said I wanted the chair lift for my short stairway and needed it installed this week. She called the next morning and arranged to have it installed that same day! Such a relief for me and it worked perfectly when I arrived 3 days later. Thank you!!
We received immediate response to schedule appointment for repair of our chairlift. Bill Eager, Mobility Specialist, was courteous, informative and most expedient. It was a pleasure doing business with 101 Mobility. Thank you.
Friendly, professional service & excellent job of my grab bars being installed. When I need more products or installation thereof, I’m definitely calling on 101 Mobility. Even the person who answers the phone is so nice!
We had a great experience with 101
Mobility. Every person involved, including the owner, was professional, courteous, and willing to provide any information needed. The installers were very conscientious of our property and of the installation of the chair lift itself.
The company offers several brands, so comparisons are readily available.
I would highly recommend 101Mobility for any future needs in this area.
I cannot believe the difference the ramp has made in my everyday life already. Dealing with the representatives to the mobility specialist, it was a pleasure. The ramp not only looks great, it is sturdy and well made. I would recommend 101 Mobility to everyone. Thank you for making my life better.